Shipping Policy

SHIPPING INFO

ORDERS WILL BE SHIPPED OUT AFTER PROCESSING (2-5 DAYS).

USA SHIPPING:

US: Shipping 3-5 business days

Canada:  Shipping 15-21 Business Days

International: Shipping 5-12 Business Days (on average) and other times could be 3-5 Weeks

Flat Rate:
  • USA: $4.99
  • Canada: $13.00 (if an order is placed on our website)
  • International: 12.00

All orders shipped by USPS or DHL.

PO BOXES & APO/FPO ADDRESSES

We ship to all US territories and APO/FPO addresses. Orders shipped to PO Boxes are sent via USPS Priority Mail. Express delivery is unavailable for these destinations.

WORLDWIDE SHIPPING:

We use DHL or UPS to ship to your country. Then your order is picked up by your local carriers. We offer a flat rate of $12 on all International orders.

Delivery 15-21 business days and worldwide shipping determined based on the destination of your country.

SHIPPING DESTINATION DELIVERY TIMES (REGULAR POST ESTIMATE)

* Expect delays due to inclement weather and holidays *

TAXES, DUTIES & TARIFFS

Please note that duties, taxes, and carrier brokerage fees are strictly enforced, and not included in the order amount at checkout. These will be assessed upon delivery by the postal carrier and paid by the order recipient.

To ensure delivery to your location, double check that your address is entered correctly. We assume no responsibility for failed deliveries due to wrong addresses entered.

CUSTOMS AND YOUR LOCAL CARRIER: 

We have also experienced instances where an order may take about a month to deliver. Unfortunately, not all tracking events may be represented in real-time, and this sometimes makes a shipment appear to be "stuck" at a particular place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:

  • Packages handled by multiple carriers when handed off to local carriers.
  • Local customs department processing time. We have seen processing times take up to 3 weeks.

Due to all of that, we can't guarantee a delivery date with certainty for international deliveries. Note: If you place an International order during the Holidays, do not expect fast shipment. 

If you have any questions regarding shipping, please email us at sales@purdycase.com